March 29, 2022
Looking Back at 2021
In 2021, Access Idaho accelerated its building of forms for events, rolling out new electronic billing services and launching websites to help the agency communicate better with citizens. It was another year of improving agency ‘speed to market’ for new online services, while lowering barriers for businesses and citizens to do business with the state.
As our partners adapted to the 2021 surges and lulls of the pandemic, our flexible contract, that any state or local government can use, proved extremely valuable in streamlining the procurement process and delivering services immediately when citizens shifted from in-person to online.
It takes a true partnership to make digital government work
Total Government Partners
Other State County, or Local PartnershipsIrrigation/Water-Sewer Districts: 14
Highway Districts: 2
On the creative side, Access Idaho provided 3,265 hours of non-revenue generating services to state agencies. Website design, graphic design, technical support, training, general webmaster/agency assistance, and user testing were provided across many agencies. Some of the larger sites Access Idaho redesigned include Department of Water Resources and Department of Insurance.
Improve the Citizen Experience with Online Appointment Scheduling
One thing is clear, Idaho’s citizens expect government to use the same tools they are utilizing in their daily lives. Things like online appointment scheduling with their doctors, takeout meals, delivery drivers and consumer services are an expected part of their lives. To meet the operational expectations of your user base, Access Idaho has launched TeleGov for Idaho.
Now citizens can set up office appointments online and get connected with the correct staff the first time (by phone, video, or in person). In addition to making an appointment, the service helps the citizen keep their appointments by receiving automated reminders or allowing agency staff to push notifications by text or email to citizens.
To learn more about how to keep your office foot traffic at a safe and manageable level, or match up the right employee with the right citizen to improve service delivery, check out the video below.
Contact us at 208-332-0102 or firstname.lastname@example.org for more information or to implement TeleGov in your office.
We Create SolutionsAll services listed above are provided at no cost to you under the Access Idaho contract, the administrator of Idaho's official Web portal (Idaho.gov) and provider of electronic government solutions for the state. The manager for the portal is NIC Idaho, a division of Tyler Technologies Inc.
About Access Idaho
Access Idaho is the administrator of Idaho’s official Web portal (idaho.gov) and provider of electronic government solutions for the state. The network manager for the portal is Idaho Information Consortium, a subsidiary of digital government firm NIC.
NIC Inc. (Nasdaq: EGOV) launched the digital government industry in 1992, and continues to lead it, providing a secure payment engine and thousands of digital government solutions across a network of more than 6,000 federal, state, and local government agencies. In addition, NIC is the nation’s leading provider of outdoor recreation solutions, with 1 out of 6 hunting and fishing licenses in the United States sold using an NIC service. The Company launched the nation’s first personal assistant for government and comprehensive mobile platform, Gov2Go®, as well as the innovative, data-driven prescription drug monitoring platform, RxGov®. More information is available at www.egov.com.